Privacy Policy

COZYPAWS COMPREHENSIVE PRIVACY NOTICE

Last Updated: June 11, 2026

In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, CozyPaws, operating as an individual with commercial activity, with domicile in Mexico City, C.P. 04369, Mexico, is responsible for the use and protection of your personal data, and in this regard informs you of the following:

Website

This Privacy Notice applies to the website:

https://cozypaws.shop

By accessing, browsing, or making a purchase on our website, you accept the practices described in this Privacy Notice.

Personal data we collect

We may collect the following categories of personal data:

Identification and contact information:

  • Full name.

  • Shipping address.

  • Billing address.

  • Phone number.

  • Email address.

Order-related information:

  • Products purchased.

  • Purchase history.

  • Exchanges, returns, and warranty claims.

Payment information:

Payments are securely processed through Shopify Payments and PayPal. CozyPaws does not directly store full credit card information or payment methods used during purchase.

Automatically collected information:

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address.

  • Browser type.

  • Time zone.

  • Pages visited.

  • Products viewed.

  • Information about your interaction with our website.

Use of cookies

Our site uses cookies and similar technologies provided by Shopify to:

  • Maintain the proper functioning of the store.

  • Remember the contents of your shopping cart.

  • Improve the browsing experience.

  • Analyze the overall performance of the site.

You can configure your browser to reject some or all cookies; however, this may affect certain site functionalities.

Purposes of processing your personal data

Primary purposes

We use your personal data to:

  • Process and manage your orders.

  • Manage payments and billing.

  • Coordinate the shipping and delivery of products.

  • Provide customer service.

  • Manage exchanges, returns, and warranties.

  • Prevent fraud and protect transaction security.

  • Comply with applicable legal and tax obligations.

Secondary purposes

Additionally, we may use your personal data to:

  • Send you promotions and offers related to our products.

  • Inform you about new products or services.

  • Request your opinion on our products and services.

  • Improve the shopping experience and service quality.

If you do not want your personal data to be used for the secondary purposes described above, you may send an email to pawscozy488@gmail.com stating your refusal.

Refusal to use your personal data for secondary purposes will not be a reason to deny you the requested services or products.

Transfer of personal data

Your personal data may be shared only when necessary to fulfill the purposes described in this Privacy Notice, including:

  • Shopify Inc., for the operation of the e-commerce platform.

  • Shopify Payments and PayPal, for secure payment processing.

  • Courier and logistics companies responsible for product delivery.

  • Competent authorities when there is a legal obligation or official requirement.

We will not sell, rent, or transfer your personal data to third parties for purposes other than those indicated in this Privacy Notice without your consent, except for exceptions provided by law.

Data retention

We will retain your personal data only for the time necessary to fulfill the purposes described in this Privacy Notice, as well as to meet applicable legal, tax, and security obligations.

ARCO Rights

You have the right to:

  • Access your personal data that we hold.

  • Rectify your personal data when it is inaccurate or incomplete.

  • Cancel your personal data when you consider that it is not necessary for any of the indicated purposes.

  • Object to the processing of your personal data for specific purposes.

These rights are known as ARCO Rights.

To exercise any of these rights, you must send a request to the email address:

pawscozy488@gmail.com

The request must contain:

  • Full name of the data subject.

  • Documents that prove your identity.

  • Clear and precise description of the right you wish to exercise.

  • Any element that facilitates the location of your personal data.

We will respond to your request within the deadlines established by applicable Mexican law.

Revocation of consent

You may revoke the consent granted for the processing of your personal data by sending a request to the email address indicated above.

However, it is important to consider that in not all cases will we be able to attend to your request immediately, as there may be a legal obligation requiring us to continue processing certain personal data.

Personal data of minors

The products and services offered by CozyPaws are not directed at persons under 18 years of age. We do not knowingly collect personal information from minors.

If you believe that a minor has provided us with personal data without corresponding consent, you may contact us to request the immediate deletion of such information.

Security measures

CozyPaws implements reasonable administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized access.

However, no electronic transmission or storage system is completely secure, so we cannot guarantee absolute security.

Modifications to the Privacy Notice

We reserve the right to modify or update this Privacy Notice at any time to reflect changes in our practices, products, services, or due to applicable legal requirements.

Any modification will be published on our website:

https://cozypaws.shop

The date of the last update will appear at the beginning of this document.

Contact

If you have questions about this Privacy Notice or wish to exercise any of your ARCO Rights, you can contact us through:

Email: pawscozy488@gmail.com

Address: Mexico City, C.P. 04369, Mexico.

If you consider that your right to the protection of personal data has been violated by any conduct or omission on our part, you may go to the National Institute of Transparency, Access to Information and Personal Data Protection (INAI) to file the corresponding complaint.

By using our website and providing your personal data, you acknowledge having read and understood this Privacy Notice.